Privacy Policy
Last updated: February 2026
Who We Are
Windows Upgrade Help is an independent third-party technical support service operated by KB Software LLC. We are not affiliated with or endorsed by Microsoft Corporation. Our website is windowsupgradehelp.com.
Information We Collect
We collect the following information when you make a purchase:
- Email address - to deliver your license key and download link
- Payment information - processed securely by Stripe; we do not store your card details
We also collect anonymous usage data through Google Analytics (GA4) to understand how visitors use our website. This includes page views, device type, and general location but does not include personally identifiable information.
How We Use Your Information
- To deliver your purchased product (license key and download link via email)
- To provide customer support if you contact us
- To improve our website and services based on analytics
- To process affiliate commissions if you joined our affiliate program
Third-Party Services
We use the following third-party services:
- Stripe - payment processing (Stripe Privacy Policy)
- Google Analytics - website analytics (Google Privacy Policy)
- Vercel - website hosting
Data Retention
We retain your email address and purchase records for as long as needed to provide support and fulfill our service obligations. You may request deletion of your data at any time by contacting us.
Cookies
Our website uses cookies for analytics (Google Analytics) and affiliate tracking (Rewardful). These are standard third-party cookies used to understand website traffic and track affiliate referrals.
Your Rights
You have the right to:
- Request access to your personal data
- Request deletion of your personal data
- Opt out of analytics tracking by using browser extensions or privacy settings
Contact Us
For privacy-related questions, contact us at support@windowsupgradehelp.com.